What is the ticket insurance?
This insurance will reimburse you for the cost of tickets purchased if you are prevented from attending a booked event due to illness, for example. Details can be found in the insurance conditions and Product information for ERGO Reiseversicherung AG. Insurance can only be taken out during your ordering process. Unfortunately, it is not possible later on.
How do I take out the insurance?
During the ordering process, you can take out insurance by clicking on "Ticket return insurance" in the shopping cart. The cost of the insurance and the new total will be displayed in the shopping cart.
What should I do if I want to use the insurance?
You can submit your claim via the online claim form at ERGO Reiseversicherung. Make sure you have the following documents ready in PDF or JPG format:
- Bank details
- Photo of the original tickets or the PDF in the case of e-tickets
- Confirmation email
- Medical certificate with diagnosis and treatment details, or other proof.
After checking the documents by ERGO Reiseversicherung, the payable amount will be transferred to the bank account number you provided.