Eventim contact details

EVENTIM Benelux B.V., also trading under the name Eventim, with registered office in Groningen and visiting address at De Ruijterkade 113, 1011 AB Amsterdam (Chamber of Commerce number 01140404).

Table of contents

Article 1 - Definitions

Article 2 – Applicability of these General Terms and Conditions

These terms and conditions apply to purchases made directly via the Eventim.be website or other direct sales channels managed by or on behalf of EVENTIM Benelux B.V. (hereinafter collectively referred to in the singular as: the Eventim Platform)

By completing the Order, the Buyer enters into an Agreement with the Organiser and/or Service Provider and agrees in full to these General Terms and Conditions and the additional terms and conditions of the Organiser and/or Service Provider and/or Venue. The General Terms and Conditions of the Organiser and/or Service Provider are provided to the Buyer by the Organiser and/or Service Provider, whether or not via Eventim, can be consulted on their websites and can be requested at any time from the relevant Organiser and/or Service Provider.

The Organiser is free to announce these additional conditions of admission at the Venue only insofar as these conditions are in the interest of public order or the safety of visitors, artists and/or employees on site.

Insofar as these General Terms and Conditions conflict with other General Terms and Conditions, these General Terms and Conditions shall prevail, except with regard to the provisions governing the relationship between the Organiser or Service Provider and the Buyer.

Eventim acts as an intermediary on behalf of the Organiser or Service Provider and is not a party to the Agreement concluded with the Buyer via the Eventim Platform.

Eventim reserves the right to amend these General Terms and Conditions at any time, with the amendments taking effect as soon as they are published on the website and applying exclusively to future Orders. Agreements already concluded and Tickets already purchased remain subject to the version that was valid at the time of the Order.

Article 3 - Account and use of the Eventim Platform

In order to use the Services via the Eventim Platform, the Buyer is required to create a personal account. The Buyer is responsible for providing accurate and up-to-date information during registration, and for the security and confidentiality of their login details.

If the Buyer suspects misuse or loss of their login details, they must report this to Eventim immediately via customer service. Eventim is not liable for damage resulting from unauthorised use of the account by third parties.

The Buyer can have their account deleted via customer service, without prejudice to the statutory retention periods which Eventim must observe.

Article 4 - Offer and information

All information and features of Events, Exhibitions, Tickets and Other Products displayed via the Eventim Platform are based on the information provided to Eventim by or on behalf of the relevant Organiser or Service Provider. Eventim takes the utmost care to ensure that the information displayed is accurate and up to date, but cannot guarantee that all data, including prices, availability, dates, descriptions or conditions, is always complete, accurate or error-free. Obvious (printing or typing) errors, technical malfunctions or evident inaccuracies are not binding on Eventim or the Organiser.

Each Organiser or Service Provider is at all times responsible for the accuracy, completeness and timeliness of the information displayed via the Eventim Platform, including but not limited to rates, surcharges, policies, additional terms and conditions, and the availability of Tickets or Other Products. Eventim cannot be held liable for incorrect, incomplete or outdated information provided by or on behalf of the Organiser or Service Provider.

Article 5 - Exclusion of right of withdrawal; Buyer's duty to inspect

The right of withdrawal is expressly excluded from the sale of Tickets and Other Products pursuant to Article 6:230p (part e) of the Civil Code.

This means that the Buyer is not entitled to a 14-day cooling-off period to cancel/return the Order free of charge. This applies to Tickets and to Other Products, insofar as these Other Products fall under a legal exception to the right of withdrawal, whereby the Organiser must take into account a certain capacity or extends to the provision of goods transport, car rental services, catering and services relating to leisure activities, and if the Agreement between the Buyer and the Service Provider provides for a specific time or period of performance, including, but not limited to, lockers.

Orders that do not fall under such a legal exception are subject to the Organiser's terms and conditions.

If possible, changes relating to the Order can be requested via Eventim's customer service department. The Organiser or Service Provider may refuse or accept the request, in which case additional costs may be charged for changes. The Buyer may invoke the optional Refund Protection, insofar as the Booking Protection Company reimburses these costs (damages) under its terms and conditions. Eventim is not a party to this insurance agreement and accepts no liability for its implementation. In such a case, the Buyer must contact the Booking Protection Company directly.

Buyer’s duty to inspect The Buyer is responsible for checking the correctness of the products received (the Buyer's “duty to inspect”). In the event of an incorrect (non-compliant) delivery, for example in the case of incorrect (Ticket) details such as rank, location, Event or Exhibition or name of the ticket holder, the Buyer will receive a new product upon first written request and at no additional cost, provided that the Buyer returns the products already delivered to the Organiser (in this case Eventim) and reports errors in the product to the Organiser and Eventim without unreasonable delay. Retrospective changes to names (“substitution”) are explicitly excluded from the right to free adjustment.

The Organiser and Service Provider reserve the right at all times to refuse Orders without giving reasons, including (suspected) misuse of the Eventim Platform by the Buyer or (suspected) commercial and/or large-scale resale.

Article 6 – Prices and additional costs ("service fee")

The (nominal) prices of Tickets and/or Other Products displayed on Sales Channels are in principle inclusive of service charges. The Organiser determines the nominal price of the Ticket; Eventim charges the additional service charges to the Buyer on behalf of the Organiser. Service charges are charged to the Buyer for necessary costs including, but not limited to, administration, operating and maintenance costs, access control management, (mandatory) memberships of pop venues, the provision of customer service and, where applicable, costs for sending physical Tickets and/or Other Products.

The service charges (and their amount) are always clearly stated in advance in the Order or included in the total price of the Ticket or Other Products. Depending on the product, service charges may be charged per product or per complete Order. Service charges may be changed by the Organiser at any time, but never retroactively.

The prices for Tickets and/or Other Products may be higher than the prices printed on the Tickets by Eventim due to possible additional costs for, for example, reservation, payment and/or delivery. The statutory VAT rates apply.

Article 7 - Payment

When placing an Order, the Buyer undertakes to pay the corresponding total amount to Eventim, which collects these payments on behalf of the Organiser or Service Provider, or gives Eventim permission to debit the corresponding amount from the counter account specified by the Buyer. The Buyer will receive a payment confirmation once the transaction has been completed correctly.

All Orders, regardless of their place of issue, shall be paid in Euros, unless otherwise stated on the relevant Sales Channels.

The Agreement between the Buyer and the Organiser and/or Service Provider is definitively concluded as soon as Eventim has received and processed the payment (authorisation) from the Buyer and the Buyer has received a (written) confirmation from the Organiser or from Eventim on behalf of the Organiser. The Buyer has then made a valid payment to Eventim.

The payment confirmation does not in itself constitute a completed Order. An Order or purchase is only considered complete once the Buyer has received (written) notification of this from or on behalf of the Organiser. Until the moment of confirmation, the Buyer cannot derive any rights and/or enforce delivery. If full payment has been made but circumstances prevent delivery of the Ticket or Other Products, the Buyer is entitled to a refund of the full purchase price, including any additional costs such as service charges paid by the Buyer. The Organiser or Service Provider guarantees that the purchase price will be refunded to the Buyer's account without unreasonable delay, subject to any applicable terms and conditions of the Organiser or Service Provider. Eventim reserves the right to cancel an Order if there is any doubt about the accuracy of the payment details provided by the Buyer or if abuse or fraud is suspected.

Article 7a - Eventim Gift Vouchers

1. This Article applies to all gift vouchers issued by Eventim, regardless of their form (electronic, printed gift vouchers, paper gift vouchers or gift cards) (hereinafter collectively referred to in the singular as: “Gift Voucher”). Gift vouchers can only be used for purchases on the Eventim Platform insofar as Eventim accepts this method of payment.
2. Each Gift Voucher has a unique code and is only issued once. In the event of theft, loss or use by unauthorised third parties (including deletion of the email containing the code), no compensation or replacement will be provided.
3. Eventim reserves the right to accept a Gift Voucher only after receiving the original Gift Voucher or original e-mail containing the code.
4. A Gift Voucher is valid for the period stated on the Gift Voucher or in the accompanying e-mail. After the expiry date, the Gift Voucher can no longer be used.

5. Gift Vouchers cannot be used for orders that have already been placed but not yet paid for. Gift Vouchers or their remaining value cannot be exchanged for cash. The remaining value can be used for subsequent purchases via the Eventim Platform during the period of validity.
6. It is not permitted to alter, falsify, undermine or otherwise compromise Gift Vouchers or their functioning (including hacking). Any attempt to do so will be recorded and will result in use of the Gift Voucher in question being denied.
7. It is not permitted to use Gift Vouchers in any way for commercial purposes or for purposes other than those for which they were issued or to otherwise compromise them.

Article 8 - Delivery

The Buyer chooses the method of delivery during the Order. Any additional costs for certain forms of delivery will be stated in advance in the total price of the Order. By making payment, the Buyer irrevocably agrees to these costs.

Delayed fulfilment The Organiser reserves the right to delay the delivery of Tickets (delayed fulfilment). This means that the Tickets will only be sent to the Buyer shortly before the Event, even if the purchase was completed earlier. The Organiser shall inform the Buyer clearly and in good time about the expected delivery method and time frame. Delayed delivery does not release the Organiser from its obligation to deliver Tickets in such a way and in a timely manner that enables the Buyer to gain access to the Event.

The delayed delivery is intended to prevent unauthorised resale of Tickets and to keep access to the Event as fair as possible. This limits abuse, such as resale at exorbitant prices (see Article 9 of these General Terms and Conditions). The Buyer agrees to this. The Organiser is not liable for any damage or claims arising from or related to the deferred delivery policy.

Article 9 – Resale prohibition

Tickets supplied by or on behalf of the Organiser remain the property of the Organiser. Tickets should be regarded as a physical or digital representation of a licence to attend the Organiser's Events or Exhibitions, which licence may be revoked by the Organiser at any time.

The Buyer may not, without the prior (written) consent of the Organiser, resell Tickets to third parties or provide or make them available to third parties in any other (commercial) manner, directly or indirectly, at increased prices and/or in large quantities (more than 9 tickets, or otherwise more than the Ticket limit per person set by the Organiser, if that is lower than 9).

The Buyer acknowledges the importance of Eventim, the Organiser and other Buyers or visitors to the Event or Exhibition in preventing the resale of Tickets in such a way that the resale results in Tickets being offered at exorbitant prices. Eventim may refuse access or not accept an Order solely on the basis of objective grounds made known in advance, including: (i) established use of automated means (bots) or other improper means when placing the order; (ii) cooperation with professional resellers or black market traders; (iii) exceeding the purchase limits set per person; (iv) a concrete risk of fraud or payment default; or (v) violation of applicable resale prohibitions or (house) rules that have been clearly communicated in advance. A decision based on suspicion shall be supported by reasonable and verifiable indicators.

The Organiser reserves the right to declare Tickets invalid if these provisions are not complied with, for example in the case of unauthorised resale. See also Article 10 (Admission and control).

Exception to fanSALE Notwithstanding the foregoing, the Buyer is permitted to resell Tickets via the fanSALE platform (www.fansale.nl) operated or authorised by Eventim, provided that this platform accepts the Tickets and the resale takes place in accordance with the terms and conditions of fanSALE.

Eventim is not a party to the Agreement concluded via fanSALE between the Seller and the Buyer of the Ticket and accepts no liability whatsoever for its performance. The Organiser reserves the right to declare Tickets sold outside fanSALE or other sales channels authorised by Eventim invalid.

Article 10 – Access and control

The Organiser may require the holder of a Ticket to personalise it. The Organiser has the right to check the identity of ticket holders at the entrance(s) to the Event or Exhibition. Ticket holders must therefore have valid proof of identity, such as a driving licence, passport or ID card. The Organiser or Venue reserves the right to refuse access if the personal data of the Ticket holder does not match the information stated on the Ticket, in order to prevent resale, fraud or abuse. The buyer is fully responsible for entering the correct details during the personalisation step and is not entitled to compensation if the details are incorrect or do not match the personal details displayed.

The Organiser shall not be responsible or liable for theft, fraud, (unlawful) copies and/or loss insofar as this cannot reasonably be attributed to the Organiser.

The Organiser reserves the right to deny access to the Event or Exhibition to ticket holders if they arrive outside the specified admission times. The Organiser has the right at all times to invalidate sold Ticket(s) and/or deny access to the Event or Exhibition, without entitlement to a refund and/or compensation, in the event of:

• (suspicion of) illegal resale of Tickets as referred to in Article 7 of the General Terms and Conditions,
• the inability of the Buyer or Visitor to identify themselves,
• Fraud relating to the purchase of Tickets, misuse of the Eventim System or falsification of the identity of the Buyer and/or Visitor,
• other cases where admission poses a risk to public order or safety, at the discretion of the Organiser or the Venue, whether or not at the behest or recommendation of government authorities.

Article 11 – Cancellation of Event or Exhibition and refund

Due to circumstances, the Organiser may decide to move the Event or Exhibition to another time, date and/or Venue or cancel it entirely. This is entirely beyond the control of Eventim's control. In such cases, Buyers will be informed in advance (in writing, by email, website, WhatsApp or text message) by the Organiser or Eventim.

The consequences of the cancellation or postponement of the Event or Exhibition are set out in the Organiser's special terms and conditions.

The Organiser has sole responsibility for issuing refunds. Eventim cannot and will not issue refunds without prior instruction from the Organiser, and only after the Organiser has made the relevant refund amounts available to Eventim. Eventim can never be held liable for refunds or a lack thereof (see also Article 12 - Liability).

Article 12 - Liability

Eventim acts solely as an intermediary in the sale of Tickets on behalf of the Organiser or Service Provider. The performance of the Agreement between the Organiser or Service Provider and the Buyer, including any changes or cancellations to the Event, is entirely the responsibility of the Organiser or Service Provider.

Eventim shall not be liable for any shortcomings in the performance of the Organiser or Service Provider. However, Eventim shall remain liable for its own intent, gross negligence or for shortcomings in its own obligations as an intermediary, except in cases of force majeure.

In the event of force majeure, Eventim shall not be obliged to fulfil its obligations and may temporarily suspend its obligations or, if the force majeure is permanent, terminate the Agreement. Force majeure is understood to mean: any circumstance beyond Eventim's control that wholly or partially prevents it from fulfilling its obligations, insofar as this circumstance is (i) unforeseeable, (ii) unavoidable and (iii) not attributable to Eventim. Force majeure includes, among other things: strikes, fire, business interruptions, power failures, disruptions in a (telecommunications) network or connection or communication systems used, the temporary unavailability of our website, or late delivery by suppliers or other third parties engaged, insofar as these circumstances were unforeseeable for Eventim.

This exclusion of liability does not affect the consumer's statutory rights.

From the moment the Ticket is made available to the Buyer, the Buyer bears the risk of loss, theft, damage or misuse, unless this is due to an error on the part of Eventim. Eventim accepts no liability for Tickets obtained through third parties. In the event of loss, misuse or theft, the Buyer cannot claim a replacement Ticket.

Article 13 – Provisions for (hotel) overnight stays and additional services

If (hotel) overnight stays or other additional services, such as transport by bus or plane, are offered in combination with Event Tickets, Eventim acts exclusively as an intermediary, as in all other cases. Eventim is not involved as an organiser or provider of a package travel agreement and therefore can never be regarded as a “package travel provider” within the meaning of the Package Travel Directive (EC 2015/2302).

Eventim does not provide customer service for questions, complaints or claims relating to the package holiday (such as hotel overnight stays and/or additional services (such as transport) in combination with Tickets). In such cases, Consumers are always referred to the Organiser responsible for offering and executing the package holiday.

Eventim accepts no liability whatsoever for obligations or claims arising from the sale of Tickets in combination with additional services, such as (hotel) overnight stays or transport. The Organiser offering such combinations is fully responsible for compliance with applicable laws and regulations, including but not limited to the Package Travel Directive (EC 2015/2302).

Article 14 - Complaints and customer service

The Buyer must submit any complaints about Eventim's services as soon as possible, but no later than within a reasonable period after discovering the defect, using the contact details provided in the order confirmation or on Eventim's website.

Complaints relating to the Event, the Organiser or the performance of the Agreement should be addressed directly to the Organiser concerned.

Article 15 – Intellectual property

All intellectual property rights relating to the Eventim Platform, including texts, images, logos and Software, are vested in Eventim or its licensors. The Buyer is not permitted to reproduce, publish or otherwise use any part of the platform or content displayed on it without the prior written consent of Eventim or the relevant rights holder.

Article 16 - Privacy and processing of personal data

Eventim processes personal data of Buyers in connection with the use of the Eventim Platform and the performance of the Agreement, including facilitating ticket sales, payment processing, customer service and related services.

The processing of personal data takes place in accordance with applicable laws and regulations, including the General Data Protection Regulation (‘GDPR’), and in accordance with Eventim's Privacy Statement, which is made available to the Buyer prior to purchase and can be consulted at https://www.eventim.nl/help/data-protection/.

Depending on the nature of the service and the specific processing, Eventim may process personal data on behalf of and/or in cooperation with the Organiser and/or Service Provider. The Organiser and/or Service Provider remains responsible for the processing of personal data that takes place in the context of the organisation and execution of the Event or Exhibition.

During Events, image and sound recordings may be made by or on behalf of the Organiser. The processing of such recordings is subject to the privacy policy of the relevant Organiser or Venue.

Buyer has, to the extent applicable by law, the right to access, rectify, restrict, delete and transfer their personal data. Requests to this effect may be addressed to Eventim, the Organiser or the Service Provider, depending on the nature of the processing in question.

Article 17 – Amendment clause

Eventim may unilaterally amend these terms and conditions. In that case, the amended General Terms and Conditions will be sent to the Buyer.

Article 18 – Applicable law

These general ticket terms and conditions are governed exclusively by Dutch law. All disputes arising from or in connection with these general ticket terms and conditions will be submitted exclusively to the competent court in Amsterdam.

These General Terms and Conditions apply from 1 January 2026, are available free of charge upon request, can be consulted via www.eventim.nl, and replace the previous version dated 12 August 2022.

Download the PDF version of these General Terms and Conditions.